Maximize the productivity and effectiveness of your field workers
Our mobile applications for field services automation provide your field workers with the appropriate knowledge and information at the service location, enabling them to efficiently solve the client’s service-related issues and boost their productivity and performance.
With our Field Services Management app, technicians get real-time insight into all the important details they require for effective field service management. The dashboard also makes it easy to centrally configure, track, and manage a field staff’s information. It also provides information about call details, available resources, and site location on the same page with real-time updates.
- Makes all relevant details available on the same page
- One-touch solution to manage field service better
- Keeps technicians informed with recent updates
With the automation process, the app makes dispatching of field technicians simple and straightforward. It eases complexities arising from assigning of tasks by gathering all the field service technicians’ information based on their geographical location, expertise or preferred customers.
- Optimize the technicians routes to cut fuel and travel costs
- Reduce time spent by managers on dispatching and scheduling
- View pending or completed tasks with all information
Manage unexpected events and propose changes to the schedule to accommodate real-time situations. You can prioritize assigned work based on customer level, urgency, or priority. Mobile field service apps can automate the scheduling and dispatching processes based on parameters of your choice.
- Schedule accurate information to field workers
- Color coding options based on service urgency
- Improve performance with automated scheduling
Field Service Management Then and Now!
Effective Field Service Management (FSM) solution is paramount to manage field technicians and provide better customer service with higher efficiency. FSM is no longer about “getting the job done”; it is more about reducing operational costs and improving customer experience which have become the main challenges that can be eliminated with mobility.
Locate Sites on the Map
The integrated map helps technicians view the location of each service request with pinpoint accuracy. It can also suggest optimal routes, which reduces the technician’s travel time. The management, on the other hand, can keep track of the service staff which will help increase their efficiency and diligence.
- Integrated map on main page for easy access
- Enables you to locate call sites on the map
- Helps minimize the travel time and reduce expense
This is a crucial feature that lets field service technicians record the time taken to carry out the desired service. It also lets the management measure the time taken by the technician for services catered to the client. Parts used, call charges and items serviced can also be noted for successful and quick billing.
- Accurate record of technician’s service time
- Log of detailed service related billing information
- Measure the time taken by technician for performance evaluation
Work Order Management
This feature allows your staff to create and maintain relevant data contained in work orders. Technicians are notified of the services requested, while the app lists all related information like parts needed, items to service, priority and status of the service request. This real-time accurate information helps technicians make quick decisions and execute the job smartly and hassle free.
- Hands-on service related information
- Instant notifications of generated work order
- Determine priority of the service request and status of ongoing job
Payment and Signature
Enhanced Security – Role-Based Access
Enhanced Productivity & Profitability
Better Quality and Efficiency
Improved Customer Satisfaction
- January 09, 2014
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Softweb Solutions Inc. is a Chicago based software development company specializing in enterprise software and mobility solutions. The company also works with Fortune 100 companies and startups on emerging tech trends such as the Internet of Things and Wearables among others. With clients in every industry, Softweb provides consulting, development and support services to numerous clients worldwide.